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Conga is seeking a Customer Success Manager to manage a portfolio of global, complex enterprise customers in the EMEA region (with focus on Germany). You will be responsible for driving customer adoption, value realization, and retention for large Fortune 200 accounts that invest millions annually in Conga's commercial operations software.
In this role, you will:
- Manage and grow strategic customer relationships across EMEA, with particular focus on German accounts
- Perform detailed adoption analysis and develop joint customer success plans to increase product adoption
- Lead value realization activities including stakeholder alignment, roadmap reviews, and best-practice implementation
- Drive customer advocacy and ensure technical issues are resolved efficiently through cross-functional collaboration
- Act as a facilitator, coach, and consultant, asking probing questions to deeply understand customer needs and business objectives
- Identify expansion opportunities and mitigate renewal risk using data-driven insights
- Collaborate with sales, marketing, product, and support teams to deliver exceptional customer experiences
- Mentor junior customer success managers and contribute to team development
- Travel approximately 20% within EMEA for customer engagement and strategic meetings
Conga's commercial operations platform unifies pricing, quoting, contracting, rebates, and communications to help companies run as connected, smarter businesses. The Customer Success team is collaborative, passionate, and driven by ensuring customers achieve their desired outcomes.
REQUIREMENTS:
- 3-5 years of proven experience in a customer success role, preferably managing large enterprise or strategic accounts in EMEA, including Germany
- Demonstrated ability to drive customer satisfaction, retention, and expansion through effective relationship management and product knowledge
- Strong project management or consulting background; ability to track customer goals, navigate challenges, and strategize future state
- In-depth knowledge of revenue management and/or contract management software solutions, commercial functions, and processes
- Ability to demo software and provide best practices for optimized use
- Proficiency in analyzing complex data sets, identifying patterns, and deriving actionable insights
- Excellent verbal and written communication skills; ability to articulate complex concepts to both technical and non-technical stakeholders
- Strong interpersonal skills to build rapport and manage relationships with diverse customers and internal teams
- Experience collaborating with cross-functional teams; openness to mentoring junior team members
- Strong problem-solving skills and proactive mindset; ability to thrive in fast-paced, dynamic environments
- Understanding of business strategy, revenue models, KPIs, and financial metrics
- Passion for customer advocacy and representing customer interests internally
- Commitment to continuous learning and adaptability as customer needs and technologies evolve
- Native or C2-level fluency in German and English (required)
PREFERRED QUALIFICATIONS:
- Prior experience with CLM (Contract Lifecycle Management), CPQ (Configure Price Quote), or pricing software solutions
- Experience in Healthcare, Financial Services, Technology, or related industries
- Participation in revenue lifecycle-specific training or certifications
- Hands-on SaaS product experience with product certifications and demonstrated best-practice implementation
