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Classiq Technologies is building the future of quantum computing by bridging the gap between quantum hardware and real-world applications. The platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, serving Fortune 500 companies and global governments.
As a Customer Success Manager, you will be the trusted advisor for Classiq's quantum software platform customers, guiding them from onboarding through expansion and helping them achieve measurable success. This is a highly cross-functional role requiring close collaboration with product, engineering, and sales teams.
Key Responsibilities:
- Build and maintain long-term customer relationships, driving engagement, satisfaction, renewals, and growth
- Own the full customer lifecycle from onboarding and adoption through continued engagement, ensuring seamless transitions
- Translate customer objectives into actionable success plans with measurable outcomes
- Collaborate with technical teams to solve customer challenges and share best practices
- Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals
- Serve as the customer's voice internally, providing feedback that influences product roadmap decisions
- Travel up to 20% of the time to engage with customers
Requirements:
- Bachelor's degree in Mathematics, Computer Science, Engineering, Physics, or STEM equivalent (Master's degree preferred)
- 3+ years of experience in Customer Success, Technical Account Management, or similar customer-facing role in quantum computing (preferred), software, cloud, deep tech, or advanced technology
- Proven ability to lead complex customer relationships including renewals and growth discussions with technical and business stakeholders
- Strong technical aptitude and ability to learn complex software tools quickly
- Proactive, curious, and collaborative mindset with passion for quantum computing, innovation, and customer success
- Skilled at conflict resolution, expectation management, and consultative engagement
- Excellent verbal and written communication skills
- Experience with state-of-the-art AI tools
- Knowledge or experience with quantum computing or adjacent fields is a plus
- Programming experience is a plus
