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Buzz Solutions is an AI-powered software platform that helps electric utilities automate power line and energy infrastructure inspections using computer vision and predictive analytics. The company is venture-backed and focused on reducing inspection costs by 50%+ while preventing power outages, wildfires, and managing aging grid infrastructure.
As Customer Success Manager, you will own the complete post-sale customer lifecycle for utility partners. Your primary responsibilities include:
• Serve as the main point of contact for electric utility customers, driving platform adoption and ensuring they achieve measurable ROI to support renewals and retention.
• Identify and surface expansion opportunities by analyzing product adoption and usage data—new use cases, additional circuits/regions, expanded inspection volume—and partner with Sales to develop these deals.
• Advocate internally for customer needs and feedback to influence product roadmap priorities.
• Proactively identify at-risk accounts and lead recovery efforts to get customers back on track.
• Organize training sessions, product deep dives, and enablement programs to maximize customer value.
• Maintain accurate account health, engagement, and adoption metrics in Salesforce and related systems.
You will bridge the gap between customers and internal engineering, product, and sales teams, acting as a trusted advisor to utility partners.
Ideal candidates bring 6–8 years of SaaS Customer Success experience with direct exposure to the electric utility industry (transmission/distribution operations, asset inspection, vegetation management, wildfire mitigation, or utility procurement). You should be comfortable discussing AI and computer vision concepts with technical customers, setting realistic expectations around model performance and confidence thresholds. Strong communication skills, problem-solving ability, Salesforce proficiency, and collaborative mindset are essential.
