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Salary: USD 120,000 - 150,000 / annual
Britive is a cloud-native Privileged Access Management (PAM) platform helping security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance across dynamic, multi-cloud environments. The company is backed by top-tier VCs and has been ranked among the hottest cloud security startups.
As a Customer Success Manager, you will be the strategic anchor for a portfolio of enterprise accounts, owning the entire post-sale relationship from initial deployment through long-term expansion with a primary focus on renewals. You will serve as the trusted strategic advisor and primary point of contact for enterprise customers, building deep relationships with technical stakeholders, security leaders, and executive sponsors.
Key responsibilities include:
**Relationship Management & Customer Outcomes:** Lead structured onboarding programs to ensure on-time, on-scope deployments. Host monthly technical check-ins with key stakeholders to review platform health, address blockers, and drive adoption. Prepare and deliver Quarterly Business Reviews (QBRs) with executives that demonstrate value, usage trends, and roadmap alignment. Proactively monitor account health, identify churn risk early, and develop mitigation plans.
**Project & Deployment Management:** Own end-to-end project plans for customer deployments, ensuring milestones are hit and stakeholders remain aligned. Manage timelines and action items with precision. Coordinate closely with Customer Success Engineers to drive technical implementation and resolve configuration blockers. Educate customers on Britive best practices, identity and access management workflows, and PAM use cases.
**Cross-Functional Coordination:** Serve as connective tissue between customers and internal teams including Product Management, Pre-Sales, Sales Architects, Sales Engineers, and Account Managers. Provide regular, structured updates to the VP of Customer Success, CRO, and CEO on account status, opportunities, and escalations. Collaborate with Sales during expansion and renewal cycles. Advocate for customer needs internally and drive customer advocacy efforts including case studies and reference calls.
This role requires someone who thrives in a cross-functional environment, loves solving complex problems, builds deep customer trust, and operates with bias toward action in a high-growth startup.
**Requirements:**
- 5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in B2B SaaS
- Demonstrated track record managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects
- Strong project management skills with ability to run structured programs, own timelines, and follow through relentlessly
- Exceptional communication and presentation skills — ability to engage confidently with both CISOs and engineers
- Deep understanding of cybersecurity, cloud environments, and identity technologies including PAM, IAM, IGA, SSO, and RBAC/ABAC models
- Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD
- Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp communication
- Experience in fast-paced, early-stage or high-growth startup environments
- Must be based in the US or Canada
**Nice to Have:**
- Background working with security-focused, compliance-heavy, or regulated-industry customers (financial services, healthcare, government)
- Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault
- Prior experience at a PAM, IGA, or cloud security vendor
