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Apiiro is an Agentic AppSec Platform that helps development teams design, develop, and deliver secure software using Deep Code Analysis. The company is at the forefront of Application Security Posture Management (ASPM), addressing the unique security challenges introduced by AI coding assistants and autonomous agents in modern software development.
As a Customer Success Manager, you will own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion. Your primary responsibility is to ensure customers realize measurable value from Apiiro's platform across their full lifecycle. You will work directly with security leaders, AppSec practitioners, and engineering teams to drive adoption and value realization.
Key responsibilities include:
- Managing enterprise account relationships with a focus on retention and expansion
- Leading executive business reviews and success planning sessions with CISOs and AppSec leaders
- Driving adoption of Apiiro's agentic capabilities, including AutoFix Agent and Guardian Agent, helping customers move from detection to prevention
- Guiding customers through securing AI-assisted development and understanding risks from AI coding assistants like GitHub Copilot and Claude Code
- Partnering with Sales to identify expansion opportunities within accounts
- Collaborating with Solutions Engineering on technical questions, integrations, and deployments
- Serving as the voice of the customer internally, surfacing feedback to Product and Engineering
- Proactively identifying account risk and building mitigation plans to prevent churn
You should have 5+ years in Customer Success, Account Management, or Technical Account Management, ideally in Application Security or DevSecOps. Strong familiarity with the SDLC and developer tooling (SCM, CI/CD, ticketing systems, containers) is essential. You must be comfortable navigating both technical conversations with engineers and business conversations with executives. Experience with AppSec tooling (SAST, SCA, DAST, secrets detection) is a plus. The ideal candidate is proactive, organized, and skilled at keeping multiple stakeholders aligned.
