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Anthropic is seeking a Customer Success Manager to join as a founding member of the Japan Customer Success team. In this role, you will serve as a strategic partner and trusted advisor to enterprise customers across Japan, helping them maximize the value of Claude's capabilities including API, Claude for Enterprise, and Claude Code.
You will develop deep partnerships with customers, understanding their business objectives, strategic direction, AI vision, and technical needs. Working closely with the account team, you'll help customers identify the right Claude capabilities for their specific use cases and provide guidance on best practices and implementation strategies.
Key responsibilities include:
- Building trusting relationships with key Japanese customer decision makers and understanding their business objectives
- Becoming an expert in Anthropic's product suite and guiding customers to optimal solutions
- Driving usage planning and proactively identifying optimization opportunities to maximize value from contracted commitments
- Serving as a thought partner, socializing the product roadmap and representing customer needs to internal teams
- Documenting and quantifying customer value realized through business outcomes and ROI metrics
- Identifying new use cases and lines of business for Claude expansion across customer organizations
- Developing and executing change management strategies including training programs and organizational enablement
- Managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary customer contact
- Building Anthropic's brand in Japan by developing region-specific processes and best practices
As a founding member of the Japan CS team, you'll operate with significant autonomy while maintaining alignment with global teams, working effectively across time zones with a small, growing regional team.
REQUIREMENTS:
Minimum qualifications:
- Experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, or similar)
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining and demonstrating technical products to various audiences
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- Fluency in English and Japanese
- Bachelor's degree or equivalent combination of education, training, and/or experience
Preferred qualifications:
- 6+ years of experience in relevant field
- Experience driving success across both consumption-based and seat-based business models
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Cross-functional collaboration experience representing customer needs positively and proactively
- Experience working in and building a growing region while navigating across time zones with US-based headquarters
- Ability to bring order to chaos with a "roll up your sleeves" mentality and strong team player orientation
