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Anthropic is seeking a Customer Success Manager based in Munich to serve as a strategic partner and trusted advisor to enterprise customers across the DACH region. You will help customers harness the full potential of Claude's capabilities—API, Claude for Enterprise, and Claude Code—by developing deep partnerships grounded in their business objectives and technical needs.
Key responsibilities include:
- Building trusting relationships with key DACH customer decision makers to understand their business objectives and identify optimization and expansion opportunities
- Becoming an expert in Anthropic's product suite (API, Claude for Enterprise, Claude Code) and guiding customers to the right solutions
- Proactively driving usage planning and consumption forecasting to maximize realized value for customers
- Monitoring usage patterns and identifying optimization opportunities to drive full value from contracted commitments
- Serving as a thought partner, socializing Anthropic's product roadmap and engaging Product PMs as the voice of DACH customers
- Documenting and quantifying customer value realized through business outcomes, ROI, and impact metrics
- Identifying new use cases and lines of business not currently onboarded, partnering with customers to discover new applications across departments and workflows
- Developing and executing change management strategies to drive end-user adoption, including Train the Trainer programs and Center of Excellence development
- Owning the customer experience across their lifecycle—managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between customer and Anthropic
- Building Anthropic's brand and developing EMEA-specific processes, playbooks, and best practices that account for regional business cultures
You will operate with significant autonomy while maintaining strong alignment with global teams, working effectively across time zones with a US-based headquarters. This is a pioneering role helping to establish regional processes and represent Anthropic's brand in a high-growth market.
Requirements:
- 6+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer, or similar) in region
- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining and demonstrating technical products to various audiences
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Cross-functional collaboration skills and ability to represent the customer in a positive, proactive manner
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- Experience working in and building a growing region while navigating across time zones
- Fluency in German and English
- Bachelor's degree or equivalent combination of education, training, and/or experience
- Field of study relevant to the role as demonstrated through coursework, training, or professional experience
