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Fortanix is a data-centric cybersecurity company protecting sensitive information across hybrid multicloud environments using advanced cryptography, encryption, and confidential AI solutions. The company is seeking a Customer Success Manager for the APJ region to serve as the trusted advisor and primary point of contact for a portfolio of enterprise customers.
In this role, you will own the end-to-end customer relationship post-sale, acting as the voice of the customer internally to GTM, Product, and Engineering teams. Key responsibilities include: leading customer onboarding and training to drive adoption of Fortanix's Data Security Manager (DSM) solutions; understanding customer requirements and business outcomes; creating and executing customer roadmaps; driving product consumption and usage with high CSAT; developing strategic account plans focused on increasing adoption and identifying new routes to value; conducting periodic business reviews for strategic alignment; serving as the primary escalation point for business and technical issues; proactively monitoring usage and consumption gaps to identify and address potential churn risks; and staying current on industry trends in cryptography, HSMs, and secure computing.
You will work cross-functionally with Customer Success Engineers, Support, and Sales teams to ensure customers realize value quickly and maintain strong long-term relationships. The role requires deep product expertise, the ability to communicate technical concepts clearly to both technical and non-technical stakeholders, and a demonstrated track record of driving customer outcomes in SaaS or enterprise software environments.
Required qualifications: Bachelor's degree in business, engineering, or equivalent work experience; 3-5+ years in Account Management, Customer Success, or Technical Support Engineering with proven execution; ability to learn new technologies and communicate technical details with clarity; experience fostering relationships across technical and non-technical personas; integrity and flexibility in navigating ambiguity; and familiarity with HSM and cryptography technology. Prior experience with HSM from another company is a plus. The role operates on APJ shift hours.
