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Linear is seeking a Customer Success Manager to manage relationships with top customers in the APAC region. As part of the early team building out the APAC presence, you'll establish best practices and lay the foundation for customer success operations in the region.
You will serve as the primary point of contact for Linear's largest APAC customers, championing their needs and ensuring they realize full value from the platform. Your responsibilities include:
- Develop and maintain strong relationships with key stakeholders at Linear's largest customers in APAC
- Act as the primary point of contact for customer inquiries, concerns, and feedback
- Become a product expert and help customers use Linear to drive business outcomes
- Drive customer onboarding and training on Linear's features and best practices
- Continually expand usage and adoption of Linear within customer accounts
- Advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive product enhancements
Linear is a SaaS platform for issue tracking and product development workflow, used by 40,000+ companies including OpenAI, Coinbase, and Ramp. The company is remote-first across North America and Europe, with a distributed team focused on relentless execution and software craftsmanship.
The role is office-based 2–3 days per week in Singapore, with close collaboration with the growing sales presence in the region.
QUALIFICATIONS:
- 5+ years relevant work experience in a technical customer-facing role
- SaaS and startup experience required; comfort working in fast-paced, flexible environments
- Strong organizational and time management skills with ability to handle multiple tasks and prioritize effectively
- Excellent verbal and written communication skills; ability to articulate complex concepts clearly
- Previous experience working with product and engineering teams and/or developer tools preferred
About Linear
SaaS / Enterprise Software; Product — issue tracking and product development workflow software.
