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revel8 is building a cybersecurity training platform that uses hyper-realistic simulations and AI-driven attacks combined with gamified learning to develop human resilience against cyber threats.
As a Customer Success Manager, you will own the post-sales journey for a portfolio of mid-market and enterprise customers, primarily in the DACH region. You are the main point of contact from onboarding through renewal and expansion, responsible for ensuring customers realize tangible value from the revel8 platform, which directly drives renewals and NRR growth.
Your responsibilities include:
- Taking full ownership of the customer journey from onboarding to renewal and expansion
- Rapidly getting customers set up and running, guiding them on platform usage to maximize value realization
- Solving technical and practical issues hands-on, becoming the go-to expert on platform capabilities and customer setups
- Identifying expansion opportunities and collaborating with Sales to grow Net Revenue Retention
- Acting as the voice of the customer, working closely with Product and Engineering to share customer insights and help define and pilot new features
- Building processes, tooling, and structure for the post-sales organization to scale, with real autonomy to shape how the team evolves
- Automating repetitive work using AI and no-code tools, and creating internal tools and processes that enable team scaling
The role is office-first in Munich at Stiglmaierplatz with flexibility as needed. You'll work directly with customers and leadership as an early member of the CS team, with genuine opportunity to build and shape the post-sales function as the company grows.
Benefits include ESOP participation (equity for all team members), EGYM Wellpass membership, unlimited coffee, and a collaborative, mission-driven team environment.
REQUIREMENTS:
- 2+ years of experience in Customer Success, Account Management, Technical Consulting, or Solution/Value Engineering in a B2B SaaS environment
- Demonstrated ownership of the customer journey, including renewals or expansions, with measurable impact on Net Revenue Retention
- Hands-on and technical mindset: comfortable understanding technical setups and product details, and solving issues independently
- AI-native: confident daily use of AI tools and ability to build personal workflows and automations
- Builder mindset: proven track record of setting up processes, tools, or automations that others rely on
- Confidence in front of senior stakeholders, including commercial conversations
- Full ownership mentality and ability to thrive in a dynamic, autonomous environment
- Fluent in both German and English (written and spoken) for team, customer, and stakeholder communication
BONUS:
- Experience in cybersecurity or security awareness
