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OpenAI is seeking a Customer Success Manager to support advertisers on its advertising platform. You will manage a portfolio of advertising partners, serving as their primary point of contact and trusted advisor. This role bridges relationship management, strategy, and execution, working at the intersection of Sales, Product, Analytics, Policy, and Operations.
Key Responsibilities:
- Own relationships with a portfolio of advertising partners and serve as their primary point of contact
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products
- Analyze campaign performance and provide actionable recommendations to improve outcomes
- Identify opportunities to expand partnerships through increased product adoption and incremental investment
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
- Surface advertiser feedback and insights to inform product improvements and long-term strategy
- Help build scalable processes and best practices supporting the growth of OpenAI's advertising ecosystem
OpenAI's mission is to ensure the responsible and widespread adoption of artificial intelligence. The Sales team partners closely with customers to understand their businesses and needs, helping inform product development while maintaining strong standards for user trust and platform integrity.
Requirements:
- 5-10+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- Comfortable interpreting performance data and translating insights into strategic recommendations
- Experience with data querying (e.g., SQL, advanced Excel/Google Sheets)
- Clear communication skills and ability to build trust with both technical and non-technical stakeholders
- Ability to operate with ownership and accountability in fast-moving, evolving environments
- Sound judgment and commitment to user trust and responsible platform growth
- Must reside in the Los Angeles area
