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Salary: USD 125,000 - 180,000 / annual
Hippocratic AI, a leading generative AI company in healthcare, is seeking a Customer Success Executive to support health systems across the East Region (Northeast, Mid-Atlantic, and East Coast). The company has developed a healthcare-only, safety-focused LLM with over 99.9% accuracy for autonomous clinical conversations with patients. Recently raised $126M Series C at $3.5B valuation.
In this role, you will serve as an embedded implementation and customer success partner to assigned health systems, working closely with clinical, operational, and IT leaders. You'll spend 20-40% of your time traveling to client sites, with multiple days per week onsite at assigned locations during active implementations.
Key responsibilities include owning post-sale delivery (workflow discovery, configuration, rollout, adoption), building trusted relationships with healthcare staff and executives, leading product implementations aligned with nursing workflows, training clinical teams on platform use, identifying workflow improvements, managing day-to-day client relationships, collaborating with internal product/sales/engineering teams on feedback and roadmap priorities, establishing success metrics (adoption rates, patient outcomes, operational efficiencies), and presenting best practices at conferences.
You must have a bachelor's degree and 5+ years of health systems experience in customer success, account management, or project management. Required: experience leading complex onsite implementations in clinical/operational healthcare environments, exceptional relationship-building across organizational levels, strong understanding of clinical workflows and healthcare regulatory requirements, cross-functional collaboration in startup environments, strong project management skills, autonomous client-embedded work capability, and ability to meet healthcare facility credentialing requirements (drug screening, vaccinations). Nice-to-have: experience deploying/scaling AI, digital health, or enterprise SaaS in healthcare; advanced healthcare workflow and compliance knowledge; healthcare consulting or transformation background; conference presentation experience.
