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Carwow Group is Europe's leading online car-changing destination, serving over 10 million customers. The company operates multiple automotive brands including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, with a combined YouTube audience exceeding 1.1 billion annual views. Recently funded with $52m from Bessemer Venture Partners, Carwow is expanding rapidly across the UK, Germany, Spain, and Portugal.
As a Customer Success Executive on the Sell My Car team, you will manage a pipeline of car sellers and guide them through Carwow's online auction process. Your primary focus is ensuring sellers have a smooth, successful experience while maximizing their likelihood of selling vehicles at competitive prices.
Key responsibilities include: managing and nurturing a lead pipeline of potential sellers; reviewing car listings for accuracy and completeness before auction entry; providing expert automotive market guidance to help sellers set realistic price expectations; clearly explaining the auction process to build seller confidence; handling objections and negotiations; communicating across multiple channels (phone, email, live chat, SMS); maintaining detailed interaction records; meeting individual targets for vehicles listed and pipeline conversion; and collaborating with cross-functional teams to drive platform growth.
You will work independently while contributing to team performance, balancing seller needs with platform objectives. The role requires flexibility to work rotating shifts within 9am-7pm hours, Monday to Sunday, across a 37.5-hour week. Hybrid working is available with a minimum 3 days per week in the Winnersh office.
Ideal candidates have experience in target-driven environments managing pipelines independently, excellent written and verbal communication skills, strong attention to detail, and genuine customer-centric values. Automotive industry enthusiasm is valued but not required.
