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Cyera is hiring a Customer Success Engineer to drive customer adoption, retention, and expansion of its AI trust and data security platform. The role is based in Portland with 25-50% annual travel to engage directly with enterprise clients.
You will serve as the primary technical expert and trusted advisor for Cyera's platform, working with customers from practitioners to C-level executives. Key responsibilities include:
• Onboarding and training customers to accelerate adoption and time-to-value
• Understanding customer requirements, challenges, and business outcomes; designing and delivering customized use cases aligned with their goals
• Proactively monitoring customer health and usage metrics to ensure they realize full ROI and maximize platform value
• Identifying and resolving technical obstacles and blockers in collaboration with internal teams
• Advocating for customer feedback and influencing Cyera's product roadmap
• Troubleshooting and resolving technical issues to ensure smooth operations
• Conducting Quarterly Business Reviews to evaluate progress and identify expansion opportunities
• Developing joint success plans with customers
• Documenting and sharing best practices internally and externally
• Mentoring team members and participating in hiring to build the team
This is a customer-facing technical role that blends sales engineering, customer success, and technical support. You'll be the voice of the customer internally and help drive both retention and expansion revenue.
REQUIREMENTS:
The posting does not explicitly state years of experience, required certifications, or specific technical skills. However, the role requires deep technical expertise in the Cyera platform, ability to communicate with both technical and executive audiences, consultative selling skills, and experience with customer success or sales engineering in enterprise software.
