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Cyera is hiring a Customer Success Engineer to drive customer adoption, retention, and expansion of its AI trust and data security platform. The role is based in Seattle with 25-50% annual travel to engage directly with enterprise clients.
You will serve as the primary technical expert and trusted advisor for Cyera's platform, working with customers ranging from practitioners to C-level executives. Key responsibilities include:
- Onboarding and training customers to maximize platform adoption and ROI
- Conducting deep discovery to understand customer requirements, challenges, and business outcomes, then designing customized use cases aligned with their goals
- Proactively monitoring customer health and usage metrics, identifying risks, and driving sustained adoption
- Troubleshooting technical issues and resolving blockers that impede customer success
- Serving as the voice of the customer internally, influencing product roadmap and development priorities
- Conducting Quarterly Business Reviews to assess progress and identify expansion opportunities
- Collaborating with customers to develop joint success plans
- Documenting and sharing best practices internally and externally
- Mentoring team members and participating in hiring to build the customer success organization
This is a high-impact role at a Fortune 1000-focused company solving critical data security and AI governance challenges. You will work directly with enterprise customers, act as a strategic advisor, and have meaningful influence on product direction.
REQUIREMENTS:
The posting does not explicitly state years of experience, required certifications, or formal education requirements. However, the role expects deep technical expertise in the Cyera platform, ability to serve as a trusted advisor to enterprise executives, strong consultative selling and discovery skills, and capability to troubleshoot complex technical issues. Travel availability of 25-50% annually is required.
