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Salary: USD 140,000 - 160,000 / annual
Cyera is hiring a Customer Success Engineer for the North Central region to drive customer adoption, retention, and expansion of its AI data security platform. The role is a hybrid position with 25-50% annual travel to customer sites.
You will serve as the primary technical expert and trusted advisor for enterprise customers, guiding them from onboarding through ongoing optimization. Key responsibilities include designing customized use cases aligned with customer business outcomes, conducting quarterly business reviews, monitoring customer health metrics, and proactively identifying expansion opportunities. You'll troubleshoot technical issues, advocate for customer feedback to influence product roadmap decisions, and mentor junior team members.
The ideal candidate has 12+ years of experience in a technical customer-facing role at a software company, with demonstrated expertise in data security domains (DLP, data privacy, DSPM/CSPM, SIEM, vulnerability management). You need strong SQL and scripting skills (Python or equivalent), hands-on cloud infrastructure experience, and familiarity with APIs and web services. A Bachelor's degree in Computer Science or equivalent is preferred; an Associate's degree is the minimum requirement.
You should be a self-starter comfortable in fast-paced, ambiguous startup environments with a proven track record of driving revenue growth, customer satisfaction, and retention. Excellent communication skills—both written and verbal—are essential, as is the ability to lead executive meetings and technical workshops. You'll work autonomously on complex challenges while collaborating effectively with development teams and peers to resolve customer obstacles.
