SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Deepgram is the leading platform for Voice AI, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and production-grade voice agents at scale. The company has processed over 50,000 years of audio and transcribed more than 1 trillion words, serving 200,000+ developers and 1,300+ organizations including Twilio, Cloudflare, and Vapi.
This is a rare opportunity to be one of the first people building Deepgram's business in Asia Pacific. You will help lay the foundation for how the company serves customers across APAC, shape the playbook rather than inherit one, work directly with lighthouse regional customers, and have visible impact on how an AI-native company scales in one of the world's most dynamic markets.
As a Customer Success Engineer, you are not a traditional CSM. You thrive at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You are equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption.
You will act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions. You will build, nurture, and sustain customer relationships across all personas—from developers and program managers to CIOs, CTOs, and other C-level stakeholders. You will conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
You will own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. You will focus on making Deepgram successful in the customer's environment, ensuring products are integrated, enabled, and adopted effectively. You will continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
You will confidently run live product demos, guide architecture discussions, and troubleshoot technical issues, bridging the gap between solutions design and commercial growth. You will maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies, and leverage AI to amplify your impact. You will proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.
You will develop and execute structured customer success plans that align business outcomes with Deepgram's product capabilities. You will proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth. You will serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and internal tools and processes. You will track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).
Deepgram operates with an AI-first mindset. Every team member is expected to actively use and experiment with advanced AI tools and even build your own into everyday work. The company measures how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success. Change is rapid, and you can expect your day-to-day work to evolve quickly.
REQUIREMENTS:
- 7-10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
- Proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth
- Hands-on experience running product demos, POCs, or technical workshops with enterprise customers
- Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts
- Strong technical aptitude: able to discuss APIs and developer workflows, and hold fluent technical conversations with engineers and architects
- Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.)
- Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales)
- Strong sense of ownership and stewardship for customers, and keen focus on developing a strong personal brand
- High EQ and high learning index; ability to read the room, adapt style, and quickly absorb technical and business complexity
- Strong communicator who can keep many stakeholders aligned and focused
- Energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes
- Persistent, resourceful, and able to adapt communication style to suit both technical and business audiences
- Thoughtful approach and willingness to question the status quo
- High degree of integrity and ability to work both collaboratively and independently in a remote environment
- Self-directed and proactive
IDEAL BACKGROUND:
- Background spanning solutions engineering or technical account management in addition to CSM responsibilities
- Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies
- Familiarity with automation tools, advanced analytics, and/or basic scripting
