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Veeam Software is seeking a Customer Success Engineer to drive long-term customer outcomes across the Veeam Data Platform. This is a mid-level, customer-facing technical role based remotely in the EU, requiring advanced English proficiency.
You will serve as the primary technical owner for 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR, operating under a long-term account assignment model. Your responsibilities include configuring customer accounts, customizing backup policies and storage, and facilitating onboarding with stakeholder orientation and support channel introduction.
Key activities include identifying migration opportunities, analyzing usage and environment, conducting success planning and strategy sessions, and aligning business outcomes with product adoption. You will conduct assessments, build protection plans, and recommend software products and architectures across the Veeam Data Platform. You'll run recovery simulations, apply the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture, and deliver quarterly resilience reports.
You will monitor signals to detect churn risk early, define mitigation plans, and partner on renewal strategy with actionable technical insights. You'll build business cases, define total cost of ownership (TCO), and articulate value propositions for expansion. Engagement with CISO/CIO stakeholders is critical—you'll provide clear risk, status, and opportunity updates to support executive discussions and roadmap alignment.
You'll collaborate on marketing-informed campaigns to drive adoption and expansion, own the technical success plan and adoption roadmap, and influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.
Required qualifications: 5+ years in customer-facing engineering roles focused on data backup and recovery (Technical Consulting, Pre-Sales SE, Technical Account Manager); hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices; strong experience designing and executing protection plans, migrations, and recovery simulations; VMCE certification (may be completed post-hire); proven ability to translate business outcomes into technical adoption roadmaps; executive stakeholder engagement skills; excellent communication and cross-functional collaboration.
Preferred: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert certifications; familiarity with Veeam platform capabilities.
