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Cyera is a leading data security platform purpose-built for the cloud era, trusted by security teams at Fortune 1000 companies. We're seeking a Customer Success Engineer to optimize customer utilization and ROI on the Cyera platform.
In this role, you'll serve as the primary technical expert and trusted advisor to customers, guiding them from onboarding through expansion. You'll drive adoption through consultative engagement, designing customized use cases aligned with each customer's business outcomes. Your responsibilities include establishing deep understanding of customer requirements and challenges, proactively ensuring they realize full value from their investment, and identifying/resolving obstacles to success.
You'll conduct Quarterly Business Reviews, monitor customer health and usage indicators, and develop joint success plans. Acting as the voice of the customer, you'll influence Cyera's product roadmap and development priorities based on customer feedback. You'll troubleshoot technical issues, mentor team members, and participate in hiring to build the team.
This position requires 25-50% annual travel to engage directly with clients and enhance their experience. You'll utilize self-paced training resources to support customer education and document/share best practices internally and externally. The role combines technical depth with strategic account management, requiring expertise in the Cyera platform and ability to communicate effectively across all organizational levels from practitioners to executives.
