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Veeam is seeking a Customer Success Engineer to drive long-term technical outcomes for enterprise and commercial customers on the Veeam Data Platform. This is a mid-level, customer-facing technical role combining pre-sales engineering, technical account management, and customer success expertise.
You will own the technical success plan and adoption roadmap for 5–50 named accounts with $100K+ ARR, managing the full customer lifecycle from onboarding through expansion. Key responsibilities include: configuring customer accounts and backup policies; conducting discovery and success planning sessions; designing protection plans and recovery architectures; running recovery simulations and applying the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture; delivering quarterly resilience reports; identifying churn risk and migration opportunities; building business cases and TCO analyses; engaging CISO/CIO stakeholders with risk and opportunity updates; and collaborating on adoption and expansion campaigns.
You will apply deep expertise in disaster recovery and resilience (DR&R) best practices, operating systems, virtualization, storage, scripting/automation, and cloud platforms. You'll translate business outcomes into technical adoption roadmaps, synthesize technical and risk signals for executive stakeholders, and partner with Sales and CS leadership on renewal strategy, pricing, and commercial terms.
Required: 5+ years in customer-facing engineering roles (Technical Consulting, Pre-Sales SE, Technical Account Manager) focused on data backup and recovery; advanced English; VMCE certification (may be completed post-hire); hands-on expertise across infrastructure, virtualization, storage, scripting, cloud platforms, and DR&R best practices; proven ability to design and execute protection plans, migrations, and recovery simulations; strong executive stakeholder engagement skills; excellent communication and cross-functional collaboration.
Preferred: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert certifications; familiarity with Veeam platform capabilities.
