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Veeam is seeking a Customer Success Engineer to drive long-term technical outcomes for enterprise and commercial customers on the Veeam Data Platform. This is a mid-level role requiring 5+ years of customer-facing engineering experience in data backup and recovery (technical consulting, pre-sales SE, or technical account management).
You will own the technical success plan and adoption roadmap for 5–50 named accounts with $100K+ ARR. Key responsibilities include: configuring customer accounts and customizing backup policies; identifying migration opportunities and conducting success planning sessions; designing and executing protection plans and recovery simulations; applying the Veeam Data Resilience Maturity Model (DRMM) to track resilience posture and deliver quarterly reports; monitoring churn signals and defining mitigation strategies; building business cases and articulating expansion value propositions; engaging CISO/CIO stakeholders with risk and opportunity updates; and collaborating on adoption and expansion campaigns.
You will combine technical expertise with business acumen to translate customer outcomes into adoption roadmaps and measurable value. The role requires hands-on knowledge of operating systems, virtualization, storage, scripting/automation, cloud platforms, and disaster recovery best practices. VMCE certification is required (may be completed post-hire). Preferred certifications include AWS Solutions Architect and Microsoft Azure Administrator/Solutions Architect Expert.
You must be fluent in English and German, with strong executive stakeholder engagement skills and proven ability to synthesize technical, business, and risk signals into clear recommendations. Excellent communication, cross-functional collaboration, and stakeholder management are essential.
