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As a Customer Success Engineer at vCluster Labs, you will be the primary architect of customer outcomes after the deal closes, sitting at the intersection of technical depth and customer strategy. You will work with customers ranging from hyper-growth AI Clouds to Global Fortune 500 enterprises, ensuring they realize the full value of their investment and identify expansion opportunities.
Key Responsibilities:
- Lead end-to-end customer onboardings from sales handoff through project close, coordinating architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews.
- Build and maintain customer success plans documenting business objectives, KPIs, adoption milestones, and forward plans, treating them as living documents that drive every customer conversation.
- Translate platform adoption into business outcomes by connecting Tenant Cluster growth, provisioning time savings, and developer self-service enablement to customer metrics like cost efficiency, engineering velocity, risk reduction, and platform ROI.
- Own customer relationship cadence including regular check-ins, Quarterly Business Reviews, and Executive Business Reviews that reinforce strategic partnership.
- Hold credible technical conversations with platform engineers, DevOps leads, and architects, understanding vCluster architecture including Tenant Cluster deployment patterns, RBAC, Tenant Isolation, integrations, and Day 2 operations.
- Own the renewal motion for your accounts starting 90+ days out, recognizing expansion triggers such as new use cases, AI/GPU workloads, additional Tenant Clusters, and tier upgrades.
- Serve as the internal voice of customers, representing feature requests, escalating blockers, and providing actionable feedback to Product and Engineering grounded in real account context.
About vCluster Labs:
vCluster Labs is the #1 platform for AI infrastructure, trusted by the world's fastest-growing AI cloud builders. The company is venture-backed, having raised over $28M from top-tier investors including Khosla Ventures. Headquarters are in San Francisco (Salesforce Tower), with a distributed, remote-first team. The company powers over 100,000 GPUs and 1 million CPUs across 50+ AI clouds and Fortune 500 companies. vCluster is the company behind the open-source technology for tenant isolation on Kubernetes with 11,000+ GitHub stars and 40M+ tenant clusters created since 2021.
Requirements:
- Proven post-sales experience in a technical role such as customer success, technical account management, or professional services, with a track record of driving adoption and measurable business outcomes across a portfolio of technical customers.
- Hands-on familiarity with Kubernetes and cloud-native technologies; ability to engage with platform engineers on architecture questions, discuss RBAC and Tenant Isolation patterns, and hold credible conversations about cloud infrastructure.
- Ability to communicate effectively across stakeholder ranges, from executive business reviews with technology leaders to technical troubleshooting with platform engineers.
- Structured and proactive approach to work, operating with clear frameworks such as success plans, adoption milestones, and renewal timelines.
- Commercial awareness and understanding of what drives renewal and expansion in SaaS or platform businesses.
Bonus Qualifications:
- Kubernetes certification (CKA or CKAD) or equivalent demonstrated technical depth in cloud-native infrastructure.
- Experience with AI/ML infrastructure, GPU compute environments, or customers building internal developer platforms at scale.
- Background working with regulated industries such as financial services, healthcare, or public sector.
- Contributions to the Kubernetes or open-source ecosystem.
- Experience at a Series B-D startup operating with autonomy and helping build a repeatable post-sales motion from the ground up.
