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OpenUp is a fast-growing healthtech company on a mission to make mental well-being accessible to everyone. Using a 'high tech & high touch' approach, OpenUp supports companies, employees, and families with proactive mental health services delivered through a digital platform. The platform offers 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and access to mental well-being experts. OpenUp also integrates Lifestyle Experts focusing on nutrition, exercise, and sleep for a holistic approach. The company serves 2000+ organizations (including Rabobank, Deloitte, Decathlon, KPMG, and BAM) with 600K+ employees accessing the product. OpenUp was ranked in LinkedIn's Top 3 Startups for 2023, 2024, and 2025.
As a Customer Success Consultant, you will be responsible for strategic account management, overseeing the health and growth of customer accounts with a focus on long-term success and expansion. Key responsibilities include conducting Quarterly Business Reviews (QBRs) to provide ROI insights and help clients develop business cases for contract extensions. You will build relationships with executive sponsors and senior stakeholders, ensuring multi-threaded engagement within customer organizations. You'll regularly provide customers with actionable insights demonstrating the tangible value of OpenUp's services to encourage contract growth. Collaboration with implementation consultants and support teams is essential to ensure a cohesive customer journey. You will take full ownership of customer accounts, ensuring their overall success and satisfaction.
The role offers a hybrid work model with flexibility for remote work. OpenUp provides 27.5 vacation days per year, €1500 annual personal development budget, ClassPass membership contribution, €50 monthly home internet/phone contribution, daily healthy and vegetarian lunch at the office, regular office yoga and meditation classes, monthly drinks, company-wide summer fest, and free unlimited access to all OpenUp products including psychologist services for you and your family.
REQUIREMENTS:
- 3+ years' experience in HR, Sales, Customer Service/Success, or related role
- Skilled in engaging with and influencing stakeholders at various levels
- Ability to understand and leverage customer success metrics and engagement indicators
- Ability to handle multiple projects and priorities in a dynamic environment
- Strong project management and organizational skills
- High positive energy with exceptional communication and interpersonal skills
- Interest and experience in leveraging AI to be effective and efficient in work
- Fluent English and Dutch language skills (must-have)
- Background in mental health advocacy or related fields (ideal)
- Prior experience in a fast-paced, growth-oriented company (plus)
