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Anthropic is seeking a Customer Success Manager to lead enterprise AI adoption in India. As a founding CSM for the India region, you will be the strategic partner and trusted advisor to complex enterprise customers, helping them maximize value from Claude's capabilities across API, Claude for Enterprise, and Claude Code.
You will develop deep partnerships with customers, understanding their business objectives, AI vision, and technical needs. Working across both consumption-based and seat-based business models, you'll help customers identify the right Claude capabilities for their specific use cases, implement change management strategies, and scale usage effectively. Your responsibilities include building trusting relationships with key decision makers, becoming an expert in Anthropic's product suite, monitoring usage patterns to identify optimization opportunities, and serving as the customer's thought partner on product roadmap and new capabilities.
You'll own the complete customer lifecycle—developing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between customers and Anthropic. A key aspect of this founding role is building India-specific processes, playbooks, and best practices that account for regional business cultures. You'll also identify expansion opportunities across departments and lines of business, develop and execute change management strategies including Train the Trainer programs, and document customer value realized through business outcomes and ROI metrics.
Operating with significant autonomy while maintaining alignment with global teams, you'll represent Anthropic's brand in a high-growth market, work effectively across time zones with US-based headquarters, and bring order to ambiguous situations with a collaborative, roll-up-your-sleeves mentality.
Anthropic is a public benefit corporation headquartered in San Francisco, focused on creating reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society.
REQUIREMENTS:
- 12+ years of experience in customer-facing roles (Customer Success, Consulting, Success Engineer, or similar)
- Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each
- Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining and demonstrating technical products to various audiences
- Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
- Cross-functional collaboration skills with ability to represent customers positively and proactively
- Strong project management skills and ability to manage multiple customer relationships
- Passion for AI and interest in responsible development of advanced systems
- Experience working in and building a growing region while navigating across time zones with US-based headquarters
- Bachelor's degree or equivalent combination of education, training, and/or experience
- Field of study relevant to the role as demonstrated through coursework, training, or professional experience
