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Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is seeking a Customer Success Associate to join the RTSM (Randomization and Trial Supply Management) group. This is a full-time, exempt position.
In this role, you will be the primary point of contact for customer support, providing timely and accurate information in response to incoming customer support requests via phone and email. You will process customer support requests (inquiries and change requests) according to established department policies and procedures, working closely with the operations team to resolve issues and meet customer expectations.
Key responsibilities include:
- Provide effective customer service for all internal and external customers using knowledge of company products and programs
- Process and respond to customer support requests via phone and email
- Work closely with the operations team to resolve customer support requests
- Provide timely feedback to the operations team regarding service issues or customer concerns
- Partner with operations and business development teams to meet and exceed support expectations
- Continuously acquire new knowledge and enhance your skills
Veeva is a mission-driven public benefit corporation (PBC) and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The company surpassed $3B in revenue in its last fiscal year and operates as a Work Anywhere company, supporting flexibility to work from home or in the office.
Requirements:
- Good interpersonal skills and ability to communicate in English with team members and customers of varying roles and skill levels
Nice to Have:
- Major in computer science
