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trawa is building Europe's leading B2B platform for clean energy, helping industrial companies access renewable energy solutions, energy management software, and intelligent consumption optimization. As a Customer Success Associate, you will support customers in realizing the full value of trawa's sustainable product portfolio, ensuring smooth onboarding, long-term satisfaction, and successful partnerships.
You will be responsible for direct customer management from initial inquiry through long-term partnership, coordinating onboarding processes, and introducing software solutions. You'll handle incoming customer inquiries, prioritize and resolve issues independently or escalate appropriately, and maintain high data quality in CRM systems. You'll prepare and document internal meetings, customer QBRs, and relevant reporting. Working cross-functionally with Product and Sales teams, you'll help shape customer experiences that delight clients and drive growth within the existing customer base.
In your first 90 days, you'll learn trawa's products, processes, and the energy market landscape while building relationships with customers and internal stakeholders. By month two, you'll independently manage customer accounts and handle routine inquiries. By month three and beyond, you'll own a portfolio of existing customers end-to-end, identify upselling and cross-selling opportunities, and contribute ideas to improve customer experience.
The role offers flexibility with hybrid work options, 30 days vacation, up to 10 workation days, meal vouchers, gym membership, learning budget, and coaching/mentoring support. You'll have direct impact on products and customer outcomes while contributing to the energy transition and decarbonization of mid-market companies.
REQUIREMENTS:
- Completed degree in a relevant field or equivalent professional training with strong performance
- First experience in B2B customer management, analytical roles, or coordination roles preferred
- Excellent organizational skills with ability to prioritize efficiently and maintain oversight
- Excellent communication skills (written and verbal) with professional, service-oriented approach
- Analytical thinking with comfort working with numbers and communicating data-driven insights
- Technology affinity; CRM systems and digital tools should be engaging rather than challenging
- Native-level German and fluent English required
- First experience in the energy industry is a plus; interest in renewable energy and desire to develop expertise in this sector is valued
- Additional European languages are advantageous
