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Salary: USD 133,600 - 158,000 / annual
CommerceIQ is building an AI platform that powers commerce for Fortune 100 brands, shipping AI agents for content, media, and sales into enterprise workflows. The company serves 2,200+ customers including Coca-Cola, Nestlé, Colgate-Palmolive, Mondelez, Samsung, and Kellogg's, with 10 of the top 12 CPG companies as clients. Backed by SoftBank and Insight Partners, the company is pre-IPO and headquartered in Mountain View.
As Customer Success Associate Director for E-commerce, you will lead and grow strategic relationships with enterprise customers, ensuring successful product adoption and driving profitable revenue growth. You will act as the connector between retail media strategy and content execution, working across customer teams to understand ecommerce needs and align media investments with on-site content to drive conversion and market share growth.
Key responsibilities include:
- Providing data-driven content recommendations and optimizations across retailer platforms (Amazon, Walmart, Target, Chewy, etc.) to maximize visibility and performance
- Serving as an expert on the CommerceIQ platform and helping customers apply best-practice strategies to achieve business goals
- Owning customer service requests and coordinating with technical support and engineering teams to ensure rapid resolution
- Assisting with customer onboarding, training, and deployment of best practices
- Crafting and executing Joint Success Plans with Customer Success Leadership and Professional Services teams
- Acting as the voice of customers, collaborating with internal teams to shape new product features
- Working with all levels of the business, including senior executives, to understand ecommerce data and drive profitable market share improvements
This is a remote role with 15-25% travel expected to client locations.
REQUIREMENTS:
- Bachelor's degree in Business, Marketing, Communication, Economics, or related field
- 5+ years of professional work experience
- 3+ years of experience in ecommerce industry at a brand, consulting firm, agency, Amazon, or related organization; or in relevant category management or analytics roles in CPG
- Strong written and verbal communication, project management, and client management skills
- Analytical approach to problem-solving with advanced Excel and/or SQL skills
- Project management experience and ability to anticipate and mitigate risks
- Track record of retaining and renewing Enterprise customers in SaaS space
- Experience working with all levels of the business, including senior executives
- Willingness to travel as needed to meet with clients
