SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 54,000 - 72,000 / annual
Datadog is seeking a Customer Success Associate to drive long-term strategic relationships with customers, ensure successful product adoption, and identify growth opportunities across a high-volume customer base. In this hybrid role based in Denver, you will serve as an internal advocate for customers while managing a book of business and focusing on retention and expansion.
Key responsibilities include identifying target opportunities and managing the full account lifecycle, handling customer requests such as technical support escalations, billing inquiries, and enablement needs. You'll pivot account management strategies based on customer requirements, act as an advisor to ensure effective solution leverage, and monitor usage trends to identify renewal risks and support adoption. Cross-functional collaboration with support, product, finance, and legal teams is essential.
You should be customer-minded with a strong desire to build a career in Customer Success. The ideal candidate is a strong communicator (written and verbal) with excellent attention to detail, experience independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities, and at least 1+ years in a customer-facing account role. You're passionate about building lasting relationships and motivated by a sales-oriented career path.
Datadog offers comprehensive benefits including best-in-breed onboarding, sales training in MEDDIC and Command of the Message, an inclusive company culture with community guilds, mentorship and buddy programs, continuous professional development, new hire stock equity (RSU), employee stock purchase plan (ESPP), and generous global benefits including healthcare, dental, parental planning, mental health support, 401(k) with match, paid time off, and fitness reimbursements.
