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Salary: USD 54,000 - 72,000 / annual
As a Customer Success Associate at Datadog, you will manage strategic relationships with a high volume of customers, driving product adoption and identifying growth opportunities to ensure successful outcomes and retention. You'll serve as the customer advocate internally while delivering exceptional experiences across your book of business.
Key responsibilities include identifying target opportunities and managing the full customer lifecycle with a focus on retention and expansion. You'll handle customer requests including technical support escalations, billing inquiries, and enablement needs to ensure positive experiences. The role requires pivoting account strategies based on customer requirements, acting as an advisor to help customers leverage Datadog's observability platform effectively, and monitoring usage trends to identify renewal risks and support adoption.
You'll collaborate cross-functionally with support, product, finance, and legal teams to deliver comprehensive customer value. The position follows a well-defined methodology to identify unique customer needs and clearly communicate Datadog's product value.
You should be customer-minded with strong written and verbal communication skills and excellent attention to detail. The ideal candidate has 1+ years of experience in a customer-facing role, experience negotiating contract terms and overcoming pricing objections for upsells and cross-sells, and a genuine passion for building long-term relationships. You're driven by a career in sales with a strong desire to grow within Customer Success.
Datadog offers comprehensive onboarding, sales training in MEDDIC and Command of the Message, mentorship programs, continuous professional development, and career pathing. The company operates as a hybrid workplace to support work-life harmony and values diverse perspectives.
