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Salary: USD 60,000 - 63,000 / annual
JOOR is a Series D digital wholesale management platform founded in 2010, serving 14,000+ brands and 600,000+ buyers across 150 countries, processing $1.7B in monthly wholesale transaction volume. Backed by Macquarie Group, Battery Ventures, Canaan Partners, and ITOCHU, JOOR is transforming how global brands and retailers manage wholesale operations.
As a Customer Success Associate, you will own a portfolio of customer accounts and drive their success and expansion. You will develop trusted advisor relationships with customers, ensuring all activities align with their business strategy and ROI objectives. Key responsibilities include:
- Establish and oversee customer adoption, training, and best-practice development to drive incremental value
- Assess customer requirements, service adoption levels, and organizational structure as it applies to JOOR implementation
- Foster professionalism and execution standards that elevate customer service performance
- Advocate for customer feature requests and collaborate cross-functionally with Product, QA, and Data teams
- Drive engagement for new and existing customers
- Strategize to increase renewal rates and minimize churn
- Expand revenue through cross-selling and upselling
- Influence customer lifetime value through higher adoption, satisfaction, and health scores
- Generate new business growth through customer advocacy and reference ability
You will work with a global team of 150+ experts across North America, Europe, and APAC, with access to international trade shows and market weeks to see the product in action.
REQUIREMENTS:
- 1+ years of experience managing accounts or owning a book of business (required)
- 1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting (preferred)
- Excellent presentation, written, and oral communication skills
- Strong negotiation and sales skills
- Experience collaborating with cross-functional teams (a plus)
- Proactive, consultative account management approach
- Ability to handle difficult upselling and reselling conversations
- Scrappy, go-getter mentality
- Additional language skills (preferred)
