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Namaa builds and operates tech-enabled urban infrastructure powering fast, reliable access to meals, groceries, and everyday essentials across the Middle East. The company operates specialized business units including KitchenPark, CloudRetail, and Profood Properties to enable brands to thrive in on-demand commerce.
As a Customer Success Associate, you will drive engagement and retention of 50+ delivery-only business operators across the Kuwait market. You'll serve as a strategic advisor ensuring customer happiness, profitability, growth, and retention. Key responsibilities include systematically identifying opportunities for customer growth and expansion within and outside the company's infrastructure, leveraging current industry knowledge. You will develop and maintain tools, reports, and datasets shared with customers to support their business growth, as well as internal tools that improve operational efficiency and team productivity. Close collaboration with internal teams is essential to communicate portfolio health and enable informed business decisions.
The role is based in the Amman office with five-day-per-week onsite work required. This is an opportunity to be part of a rapidly growing sector—online food delivery has expanded 10X in the US over five years (from $10B to $100B) and is projected to reach $500B–$1T by 2030. You'll help restaurants and delivery-only operators succeed in the digital commerce landscape within a collaborative, innovation-driven environment.
**Requirements:**
- 1–3 years of Customer Success experience
- Fluency in both Arabic and English (prerequisite)
- Proven track record of developing revenue-driven strategies that enhance customer retention and drive business growth
- Strong relationship-building skills and ability to foster lasting connections with clients and team members
- Customer obsession with dedication to exceeding client satisfaction
- Data-driven problem-solving and analytical excellence with keen attention to detail
- Ability to turn data into actionable insights and exceptional organizational skills
- Prince2 or PMP qualifications desirable
- FoodTech industry experience is a plus
- Resilience and ability to thrive in dynamic environments
