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Illumio is the leader in ransomware and breach containment, using AI-powered microsegmentation to help organizations achieve Zero Trust security across hybrid multi-cloud environments. As a Customer Success Advisor, you'll be a strategic partner to enterprise customers, helping them maximize the value of their Illumio investment from onboarding through expansion.
You'll manage a portfolio of accounts, driving customer adoption and health while identifying expansion opportunities to improve Net Retention Rate. Key responsibilities include developing strategic roadmaps with customers, conducting quarterly Executive Business Reviews, monitoring adoption metrics, and coordinating cross-functional support from Sales, Professional Services, Product, and Engineering teams.
You'll build trusted advisor relationships with C-suite and technical stakeholders, ensuring customers achieve their desired security outcomes. This includes identifying product gaps, orchestrating feature delivery timelines with the product team, and capturing customer use cases and value stories.
The role requires deep cross-functional knowledge spanning IT Security, IT Operations, Infrastructure, and Application Portfolio Management. You'll work closely with our account teams to extend Illumio's reputation and drive renewals and expansion within your portfolio.
This is a fully remote position based in Taiwan, supporting local customers and partners. You'll report to the Director of Customer Success and be part of a collaborative Customer Experience organization united by a commitment to customer success.
