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Virtuagym, a leading digital health & fitness SaaS platform, is seeking a Customer Success Manager to own and develop strategic relationships with mid-market fitness businesses (5–50 locations) across Spain and Iberia. This is a full-time remote role based in Spain, working with a global team headquartered in Amsterdam.
In this role, you will be the primary point of contact for a portfolio of mid-market customers, guiding them through onboarding, implementation, and expansion across multiple locations. You'll help customers maximize value from the Virtuagym platform, identify adoption opportunities, and build lasting partnerships. Your responsibilities include managing customer lifecycles, conducting training and onboarding sessions, serving as a product champion, identifying expansion and upsell opportunities, reducing churn through proactive risk identification, and collecting customer feedback to drive product improvements.
You'll collaborate closely with the existing Spanish CSM, as well as Sales, Product, Support, and Marketing teams across Europe (Spain, Netherlands, Germany) and Medellín. Your portfolio may also include non-Iberian customers whom you'll support in English. No two days are the same—you might move from strategic rollout conversations with multi-location customers to leading onboarding sessions to preparing quarterly business reviews.
Virtuagym serves trainers, studios, clubs, and corporate wellness clients globally, with 175+ employees across 35+ nationalities. The company fosters a high-performance culture emphasizing ownership, growth, and excellence in a remote-friendly, flat-hierarchy environment.
Benefits include 23 paid vacation days annually, home office setup and hardware provided, access to the Virtuagym Health Program (video workouts, meditation, fitness challenges), ability to work from anywhere in Europe for up to 12 weeks per year (max 4 consecutive), unlimited access to on-demand coaching via OpenUp, and extensive opportunities for professional development within a diverse, international team.
REQUIREMENTS:
- Experience in Customer Success or Account Management, managing a customer portfolio (required)
- Native-level Spanish or full professional fluency, written and spoken (hard requirement)
- Full professional fluency in English, written and spoken, for international collaboration and supporting non-Spanish customers (required)
- Proven ability to position yourself as a trusted advisor to senior customer stakeholders (required)
- Strong collaboration skills across product, sales, support, and marketing teams (required)
- Solid project management skills and comfort in fast-changing environments (required)
- Proactive, self-starting mindset with strong sense of ownership (required)
- Nice-to-have: SaaS experience, passion for the fitness industry
- Note: Company encourages applications from candidates meeting 70%+ of criteria; they hire great people, not just resumes.
