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Valerie Health is an AI-powered front office platform for independent provider groups, automating hundreds of thousands of tasks monthly and scaling at 7x YoY with 300% NRR. Founded by Pete Shalek (2x health tech exits including $600M Optum acquisition) and Nitin Joshi (Uber Eats, Stripe Connect, Bridge), the company has raised $39M Series A from Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup.
Reporting to the Head of Customers, you will drive growth with the company's largest customers, serving as the primary point of contact for a set of provider customers. You will own the full customer lifecycle—from sales engagement through implementation, ongoing adoption, and strategic expansion opportunities. This is a cross-functional role requiring technical fluency, customer acumen, and high ownership.
Key responsibilities include: partnering deeply with customers to understand their business goals and operational workflows; identifying new product and growth opportunities by analyzing what matters most to customers; owning customer outcomes end-to-end including implementation, monitoring satisfaction, and identifying expansion/upsell opportunities; creating data-driven solutions by investigating customer issues and collaborating with ops and engineering teams; and contributing to playbook development for the Customer Strategy team.
You will be equally comfortable diving into data analysis, discussing implementation tradeoffs, and partnering on strategic vision with the executive team. A deep understanding of healthcare business and operations is essential—you'll be a trusted advisor who understands practice operations and success metrics. You'll work closely with operations, engineering, and go-to-market teams to ensure successful launches and growth.
Required: 3+ years in high-growth environments or ambiguity-heavy roles (startups, consulting, VC/PE/IB); track record of owning and driving key business outcomes on high-performing teams; advanced SQL and spreadsheet skills (data cleaning, analysis, modeling) or code fluency. You are a problem-solver who brings structure to unstructured challenges, take full ownership of outcomes, are customer-obsessed, communicate clearly across audiences, maintain high quality standards while executing with velocity, and have a growth mindset.
