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Salary: USD 37,348.78 - 50,403.56 / annual
Parts Town, a fast-growing distributor of restaurant equipment, HVAC, and residential appliance parts, is seeking a Customer Solutions Specialist (internally called a Parts Expert) to join their team in Litchfield Park, Arizona on a hybrid work schedule.
In this role, you will be the frontline for customer interactions, handling approximately 50–70 inbound phone calls per day plus a steady flow of emails. Your responsibilities include processing customer requests (order entry, order status updates, part number identification, pricing and availability confirmation, returns processing), generating quotes, managing shipping and tracking, and ensuring exceptional customer service that exceeds expectations. You will collaborate effectively with customers, manufacturers, and internal departments to address customer needs while maintaining Parts Town's high-quality standards.
You'll work as part of a team of Customer Solutions Specialists dedicated to delivering top-notch service. Stellar communication skills and strong attention to detail are essential. The role demands the ability to handle high call volumes while maintaining a friendly, helpful demeanor and consistently delivering an exceptional customer experience from start to finish.
Parts Town is recognized for its growth and innovation, having made the Inc. 5000 list for 15 consecutive years and the Crain's Fast 50 list ten times. The company has been voted a Chicago Tribune Top Workplace for four consecutive years. The workplace culture emphasizes collaboration, growth, work-life balance, team appreciation, and a positive, inclusive environment.
Perks include a hybrid work schedule, quarterly profit-sharing bonuses, team appreciation events and recognition programs, volunteer opportunities, a monthly IT stipend, casual dress code, on-demand pay options, health insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time, paid holidays, and paid parental leave.
REQUIREMENTS:
- At least 1 year of experience in a face-to-face or over-the-phone customer service role
- Stellar organizational skills, multi-tasking abilities, and computer proficiency
- Ability to handle a high volume of in-depth calls while maintaining a friendly and helpful demeanor
- Proficiency in MS Office (not required to be expert-level)
- Quality, high-speed internet connection at home
- Genuine positive, outgoing, team-spirited personality
- All-star communication skills and proficiency in English (written and verbal); bilingual skills are a plus
