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Tive is a supply chain visibility platform that helps customers ensure shipments arrive on time and in full across road, rail, ocean, and air transport. The company reduces delays, theft, damage, and spoilage through real-time tracking and transparency.
As a Customer Solutions Analyst, you will support the execution and growth of strategic customer programs. Reporting to the Strategic Solutions Manager, you will analyze customer operations, develop solution recommendations, coordinate complex initiatives, and identify expansion opportunities across business units, regions, facilities, and use cases.
Key responsibilities include:
**Customer and Operational Analysis:** Analyze customer shipment activity, operational workflows, use cases, adoption trends, and program performance. Develop insights that inform solution design and expansion strategies.
**Solution Development & Coordination:** Work with Account Executives, Account Managers, Customer Success, Product, Operations, and regional Sales teams to move strategic initiatives from opportunity identification through deployment and expansion. Provide research, analysis, documentation, reporting, and program coordination.
**Global Accounts Support:** Maintain global account plans, map customer organizations, track international opportunities, and help regional teams coordinate expansion efforts.
**Cross-functional Collaboration:** Partner with internal teams to understand customer needs, develop tailored solutions, and execute on complex, multi-stakeholder initiatives.
You will be a key enabler of customer success and revenue growth, combining analytical rigor with strong communication and project management skills.
