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Salary: USD 125,000 - 172,000 / annual
Cloudflare is seeking a Customer Security Compliance Specialist to join the Customer Compliance Team, which builds trust with customers by sharing information about Cloudflare's security program and policies. You will develop into a subject matter expert across Cloudflare's products, infrastructure, and controls while actively leveraging Cloudflare's proprietary in-house AI platforms and developer tooling to eliminate manual bottlenecks and accelerate response times to customer inquiries.
Key responsibilities include:
**Security Questionnaires & RFPs:** Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments by orchestrating internal AI generation pipelines to draft responses, paired with expert human-in-the-loop validation to ensure high accuracy.
**Customer Engagement:** Act as a trusted security advisor by engaging directly with enterprise customers on security topics. You will meet with customer security teams to resolve deep architectural inquiries, answer specific security questions, and assist legal teams with security terms in contract negotiations.
**Audit Facilitation:** Host, coordinate, and facilitate both on-site and virtual customer audits when customers execute their right to audit, guiding them through security controls, processes, and compliance evidence.
**AI Workflow Development:** Design, configure, and iterate on custom workflows and compliance assistants using Cloudflare's internally built AI platforms to automate questionnaire triage and security evidence retrieval.
**Compliance Data Curation:** Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations, ensuring in-house AI models retrieve verified, up-to-date compliance data.
**Trust Portal & Enablement:** Collaborate with marketing and engineering to mature the customer Trust Portal and self-service resources, making it easy for prospects and enterprise customers to evaluate security posture independently.
**Public Content:** Research, write, and maintain public-facing white papers, security blogs, and compliance mappings aligned with Cloudflare's evolving product suite and global regulatory shifts.
**Requirements:**
- 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance
- Demonstrated ability to build with AI: hands-on builder mindset with proven experience experimenting with, building on, or configuring AI workflows (prompt engineering, retrieval-augmented generation concepts, API-based automations, or internal agent configurations)
- Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53
- Strong written communication skills with ability to translate complex networking, infrastructure, and cryptographic concepts into clear, plain-language customer responses and white papers
- Highly comfortable and articulate when presenting to or answering questions from external customers, sales executives, and legal counsel
- Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams to drive projects forward
- Familiarity with data structures, markdown, APIs, or basic scripting (Python, SQL, or shell) to prototype solutions and inspect model outputs effectively
- Bonus: practical cloud/network engineering experience, deep familiarity with global privacy regulations (GDPR, CCPA), or experience establishing automated operational metrics
