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Rubrik seeks a Customer Resilience Manager to lead post-sales success for enterprise accounts. This is a strategic customer-facing role within the Customer Success organization, responsible for driving the complete customer lifecycle—from onboarding through renewal—for a select portfolio of high-value clients.
You will serve as the primary point of contact and advocate for assigned accounts, working closely with customers to develop success plans, maximize ROI, and achieve their business objectives. Key responsibilities include owning product adoption and usage metrics, proactively identifying and preventing issues, managing escalations and support coordination, and driving renewal conversations. You'll partner with cross-functional teams (Sales, Engineering, Product, Support) to deliver an industry-leading customer experience and maintain Rubrik's reputation as a leader in cloud data management.
The role requires excellent communication and leadership skills, with the ability to present confidently to executive audiences and tailor messaging across technical and C-level stakeholders. You'll monitor account health, provide performance benchmarking and insights, coordinate root cause analyses on customer issues, and generate regular reports for internal and customer teams. Occasional travel to customer sites and flexibility to work outside standard hours are expected.
This position is ideal for a seasoned customer success or technical account management professional with 8+ years of experience in technology-based companies, a track record of managing enterprise-level escalations, and a proven ability to build relationships and influence across organizational boundaries without direct authority.
