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Salary: USD 75,000 - 100,000 / annual
Smartly.io, an AI-powered advertising technology platform, is seeking a Customer Onboarding Manager to join its Onboarding team in New York. You will be responsible for guiding newly-signed customers through a seamless onboarding process, ensuring successful adoption of the Smartly platform and accelerating time-to-value.
In this role, you will serve as a subject matter expert on Smartly's products and capabilities, working closely with Sales and Customer Success teams to deliver tailored onboarding solutions for Tier 1-3 key customers. You will take ownership of the technical execution of onboarding plans, ensuring customer accounts are properly configured for long-term partnership success.
Key responsibilities include:
- Training clients on all aspects of the Smartly platform, including setup, reporting views, and automation features
- Demonstrating how to configure reporting dashboards to provide visibility into campaign performance and key metrics
- Showing customers how to use feeds to create automations and streamline workflows
- Customizing the onboarding journey to address each customer's specific challenges and drive product adoption
- Managing the end-to-end onboarding process, collaborating with cross-functional teams and relieving pressure from Customer Success Managers
- Qualifying customer cases and ensuring all sales commitments can be successfully delivered
- Creating visually compelling presentations using Google Slides to communicate onboarding plans, strategies, and performance insights
You will work in a fast-paced, collaborative environment where you help shape the customer experience and play a vital role in accelerating clients' success with the platform.
Requirements:
- 3-5 years of digital marketing or advertising experience, ideally with exposure to both paid social (Meta) and programmatic media buying
- Strong understanding of digital advertising platforms and tools
- Proficiency with Google Sheets and Google Slides
- Excellent communication and interpersonal skills with ability to engage customers and internal stakeholders effectively
- Detail-oriented and highly organized with strong project management skills
- Problem-solving mindset and ability to navigate complex situations
- Self-motivated and proactive, able to work independently and prioritize tasks
- Bachelor's degree in a relevant field or equivalent practical experience
