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Superhuman (which includes Grammarly, Superhuman Docs, Mail, and Go) is seeking a Customer Marketing Manager to build and scale customer advocacy and storytelling programs that drive growth across the product suite. This is a high-impact individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer initiatives.
You will own the full lifecycle of customer advocacy: recruiting and managing an always-on roster of customers primed to evangelize the brand; producing strategically relevant proof assets (case studies, video testimonials, quotes) that communicate use cases and outcomes; and maintaining the company's proof asset library including testimonial capture, logo rights, and internal enablement.
On the customer story side, you'll prioritize the best customers and use cases for storytelling based on impact and strategic relevance, manage end-to-end production from intake through publication, and apply strong editorial judgment to shape clear, compelling narratives.
You'll be highly cross-functional, partnering closely with Sales, Customer Success, Product Marketing, Demand Gen, and Comms/PR to turn customer relationships into proof points that fuel every stage of the funnel. You'll work directly with customers and executives to understand which proof points are working in the field, identify content gaps, and coordinate customer story placement across owned editorial channels.
The role offers a hybrid working model with flexibility for focus time and in-person collaboration in San Francisco.
REQUIREMENTS:
- 3–5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in B2B SaaS or tech
- Proven track record producing customer proof assets that drive measurable impact
- Strong relationship-building skills; comfortable working directly with customers, executives, and cross-functional stakeholders
- Excellent written and verbal communication skills with ability to identify and shape compelling customer stories
- Strong editorial judgment and hands-on experience managing production (video, interviews, multimedia) end-to-end from briefing through final cut
- Highly organized with ability to manage multiple customer pipelines, requests, and stakeholders simultaneously
- Demonstrated ability to work independently with minimal guidance, proactively manage priorities across multiple projects, and thrive in fast-paced, results-driven environments
