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Salary: USD 19 - 21 / hourly
Jerry is an AI-powered platform helping customers manage their car, home, and motorcycle insurance and related services. The company has grown to 5M+ customers, raised $240M+, and achieved profitability in 2024. You'll join the Customer Operations team in a fully remote role that combines customer service and sales elements.
The role operates on two career paths—sales or service—and the company will help you discover which suits you best during the interview process. Your responsibilities will include:
- Delivering exceptional customer care by proactively identifying coverage gaps, applicable discounts, and upcoming renewals that customers may not know to ask about
- Answering inbound calls from customers shopping for auto, home, motorcycle, and other policies, as well as from existing policyholders requesting changes
- Developing deep product knowledge across Jerry's large panel of insurance partners to match the right coverage to each customer
- Problem-solving to remove barriers between customers and appropriate coverage
- Processing service requests (vehicle, driver, lienholder, and policy document updates)
- Contributing product feedback through a short feedback loop—your suggestions directly influence product development
The work is fast-paced, high-energy, and team-oriented. You'll have flexibility in scheduling (choose between a standard 5-day/8-hour week or a 4-day/10-hour week), work equipment provided, and the opportunity to shape the customer experience as the product evolves. The company will pay for your P&C insurance license if you don't already have one.
Jerry is backed by Y Combinator and consistently ranks among Y Combinator's Top Companies and Forbes/Statista's Best Startup Employers. The team comprises talent from Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO. Culture is central to the company—team members emphasize the people and collaborative environment as their top reason for staying.
REQUIREMENTS:
- Prior work experience in customer service, sales, or hospitality is a plus but not required
- Genuinely friendly and positive attitude with willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in one of the following states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada (full-time salaried); or AZ, FL, GA, NV, NY, NC, TN, TX, UT, VA (full-time hourly)
