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DevRev is hiring a Customer Engineer to join the Customer Experience (CX) team. This is a customer-facing engineering role that combines technical expertise with direct customer impact.
You will own deep expertise in a specific product area (e.g., integrations, workflows, search/AI, platform) and serve as the escalation point for complex, code-level bugs in that area. Unlike traditional support roles, you write and deploy real fixes and features—not just workarounds. Every fix you ship feeds back into Computer, DevRev's AI engine, so identical issues resolve automatically next time.
Key responsibilities include: owning a product-area specialty and being the go-to expert for that domain; investigating and resolving complex platform bugs rooted from customers; building customer-facing features that address pain points; participating in on-call rotation to respond to customer-impacting incidents; leading incident mitigation and post-mortems; and documenting all fixes to improve Computer's knowledge base.
You will work closely with Customer Outcomes (relationship owners) and core Engineering teams, translating customer technical needs into product feedback and driving recurring issues to permanent solutions. This role does not own the overall customer relationship—that remains with Customer Outcomes—but you own the technical relationship and are prioritized by customer impact, not a separate backlog.
DevRev is backed by Khosla Ventures and Mayfield with $150M+ raised, building an AI-native platform that unifies data sources, tools, and workflows into a single system powered by AI agents and human-AI collaboration.
