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Drata is seeking a Customer Education Manager to architect and own the company's customer education function. You'll design learning programs, build certifications, and create infrastructure that helps thousands of security and compliance practitioners extract maximum value from Drata's compliance automation platform.
As a senior individual contributor within the Digital CS team, you'll lead the customer education discipline without managing people initially, though a clear path to team leadership exists as the function scales. You'll report to the Sr. Director of Digital CS.
Key responsibilities include:
**Drata Academy Program**: Own the roadmap for Drata's learning platform, designing distinct experiences for Enterprise and SMB customers. Enterprise customers need depth, role-based learning paths, and content that scales across large organizations; SMB customers need fast time-to-value and lean formats. You'll define quality standards, build scalable content production processes using AI-assisted authoring tools (Claude, Arcade), and partner with Product to ensure education content ships in sync with feature releases.
**Admin Certification Program**: Design and launch Drata's first customer certification—the Drata Admin Certification—from curriculum and competency modeling through assessment, badging, and credential lifecycle. You'll build the ecosystem around certification including study guides, prep courses, practice assessments, and community-based peer learning. Partner with Customer Success, Sales, and Marketing to position the credential as meaningful in the GRC and security compliance market.
**Data-Driven Impact**: Define and own education KPIs including course completion rates, certification pass rates, time-to-proficiency, and correlation between education engagement and customer retention (GRR/NRR). Use AI tools for personalization, adaptive learning paths, and content gap identification. Connect Academy engagement to customer health scores using Snowflake and Catalyst data infrastructure. Report quarterly performance and iterate based on insights.
**Cross-Functional Integration**: Connect Academy to the broader Digital CS ecosystem by surfacing course recommendations in automated playbooks and in-app guidance. Collaborate with the Community Manager to make community a learning accelerator. Ensure education content reinforces in-app guidance and creates learning continuity across live events and self-paced content.
Drata is a 600+ person, venture-backed compliance automation platform founded in 2020, headquartered in San Diego. The company is building agentic AI for continuous compliance and trust verification, operating at the intersection of AI and security with a culture emphasizing ownership and raising the bar.
