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Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management solutions for highly regulated industries including Aviation, Defense, and Rail. The company serves airlines, rail, and defense organizations with a comprehensive product portfolio designed to elevate operational excellence and transform safety management and training.
You will join the Delivery team as a Customer Delivery Manager, supporting customers throughout their implementation journey and helping them successfully adopt and extract value from Comply365's SaaS solutions. This is a hybrid role based in Orlando, FL, with an expectation of attending the office 3 days per week.
Key Responsibilities:
- Lead customer implementations and onboarding from planning through go-live
- Understand customer business needs and help define and build tailored solutions using the SaaS platform
- Configure the system based on customer requirements and industry best practices
- Deliver customer training and enablement programs to ensure successful adoption
- Work closely with customers to resolve challenges and drive successful outcomes
- Collaborate with Product, R&D, Support, and cross-functional teams to deliver integrated customer solutions
- Identify and recommend opportunities to improve the implementation process and overall customer experience
The ideal candidate is customer-focused, organized, and comfortable understanding business needs, configuring solutions, and delivering effective training. You will be comfortable managing multiple priorities and traveling internationally approximately one week per month.
Requirements:
- Experienced in SaaS implementation, customer delivery, consulting, training, or similar customer-facing role
- Ability to learn new technologies quickly
- Strong communication, presentation, and customer-facing skills
- Organized, proactive approach to managing multiple priorities
- Strong problem-solving and interpersonal skills
- Willingness to travel internationally, approximately one week per month
- Aviation or aerospace experience is advantageous
- Knowledge of FOX Training Management System is advantageous
