SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: EUR 42,500 - 45,000 / annual
Matera is a SaaS platform enabling property owners to manage their real estate transparently and simply. Founded in 2017 and operating across France and Germany, the company serves over 100,000 customers and is scaling its German market presence.
As a Customer Care Representative, you will be a key member of the expanding Care Team, helping shape its growth during this scaling phase. You'll work hybrid from the Berlin office, starting immediately or within the next four months.
Key Responsibilities:
- Provide customer consultation and support on various inquiries via phone and email
- Route incoming requests to the appropriate teams
- Implement smart automation to streamline existing workflows
- Build and maintain a knowledge base for frequently asked questions
- Coordinate with service providers on customer behalf
You will work independently with significant autonomy, contributing to a steep learning curve in an ambitious SaaS startup. The team emphasizes both professional growth and a collaborative, enjoyable work environment.
Requirements:
- Creative problem-solving approach with persistence to find optimal solutions
- Genuine enjoyment of human interaction and customer engagement
- Strong numerical understanding and analytical skills
- Prior experience in real estate or law is advantageous but not required
- Fluent German (very good level) and secure English communication
- Full-time availability
