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Bsport is a wellness-tech platform that empowers boutique fitness studios and wellness businesses with an all-in-one solution for bookings, payroll, marketing, and operations. Backed by €30 million in funding, the company is scaling internationally and redefining fitness and wellness technology.
In this role, you will be the first point of contact for customers, combining empathy, curiosity, and problem-solving to deliver outstanding customer experience. You'll handle first-contact support across chat and email, resolving standard requests related to passes, subscriptions, bookings, members, invoices, branded app features, and payment status. You'll also manage escalations by preparing comprehensive handoffs to Level 2 support when cases require investigation or decision-making, ensuring smooth transitions and complete context. Additionally, you'll flag recurring questions and identify gaps in help center content to drive continuous product and support improvements.
The role operates on a rotating schedule: two weeks per month (Monday–Friday, 9 am–6 pm) and two weeks per month on weekend rotation (Wednesday–Friday 9 am–6:45 pm, Saturday 9 am–2 pm work-from-home, Sunday 9 am–6:45 pm work-from-home, with Monday and Tuesday off). Full-time, 40 hours per week.
Bsport offers AI-powered tools from day one (personal Claude account and monthly AI tools budget), comprehensive health benefits (Alan health insurance fully covered, DKV dental, mental health support, paid sick leave), Wellhub access to thousands of gyms and wellness apps, Alan Flex for tax-free salary deductions (meals, transport, nursery), and a collaborative international work environment with one remote day per week, 15 extra remote days annually, and Summer Fridays in August. Office located on Passeig de Gràcia in Barcelona.
REQUIREMENTS:
- Customer support experience: minimum 1+ year in customer support, ideally in software
- Language skills: Native French and English fluency required
- Excellent written and verbal communication: clear, warm writing; empathy; patience under pressure
- Product curiosity: ability to learn products in depth and translate knowledge into practical customer solutions
- Nice to have: fitness or wellness background, Intercom experience, or a third language
