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Bsport is a wellness tech platform that empowers boutique fitness studios and wellness partners with an all-in-one solution for bookings, payroll, marketing, and operations. Backed by €30 million in funding, the company is expanding internationally and redefining fitness and wellness technology.
In this role, you will provide expert, client-facing support to partners using their branded mobile apps. You'll own escalated partner inquiries from Level 1 support (via Intercom and email), troubleshoot complex technical issues, and communicate solutions clearly in writing. Your responsibilities include:
• Managing partner inquiries escalated by Level 1 support and providing specialized support on live branded apps
• Troubleshooting Google Developer Account (GDA) and Apple Developer Program (ADP) issues, including verification, access, and setup
• Investigating app suspensions, rejections, and policy issues from Apple or Google, and guiding partners through required actions
• Conducting Back Office checks to verify configurations and identify root causes
• Following up with partners on Android testing participation when it blocks their app launch
• Owning cases from assignment through resolution, with partner updates every 48 hours
• Creating clear case documentation and escalating complex or blocking issues with full context
• Developing internal troubleshooting guides and how-to content for Level 1 support
• Logging recurring issues and partner pain points, sharing insights with the Branded App team
You'll be part of the Customer Experience Branded App team, contributing to building, publishing, and maintaining branded mobile apps that deliver a smooth, reliable experience for every partner.
Benefits include AI tools (Claude account with monthly budget), fully covered Alan health insurance, DKV dental, mental health support, Wellhub gym access, Alan Flex tax-free benefits, office on Passeig de Gràcia with 1 remote day per week plus 15 extra remote days annually, and Summer Fridays in August.
REQUIREMENTS:
• Customer support experience or other client-facing role
• Excellent written communication skills; ability to explain technical topics clearly
• Strong organizational skills; ability to manage multiple requests, prioritize effectively, and thrive in fast-paced environments
• Customer-first mindset focused on delivering excellent partner experience
• Fluency in English and either French or Spanish
• Nice to have: Knowledge of mobile apps and app store ecosystems (App Store Connect, Google Play Console)
