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Float is Canada's intelligent financial operating system, combining modern financial services and software to help businesses spend, save, and grow. Trusted by more than 7,500 Canadian companies, Float provides high-limit corporate cards, automated expense management, next-day bill payments, high-yield accounts, and industry-leading support. The company recently raised $85 million in Series C funding and is backed by world-class investors including Inovia Capital, Growth Equity at Goldman Sachs Alternatives, and OMERS Ventures.
As a Customer Activation Manager, you will own the most critical phase of Float's customer journey—turning newly signed accounts into fully activated, revenue-generating customers. Sitting within the Sales organization, this role blends commercial impact with operational excellence. You will manage activations end-to-end, drive adoption momentum, and ensure customers realize tangible value fast.
You'll lead the 120-day activation window, guiding customers through onboarding readiness, spend migration, and product adoption to ensure each account reaches its targeted spend penetration and fully adopts Float as a core part of their financial operations. You'll combine sales acumen, customer empathy, and executional discipline to drive early value realization.
Key responsibilities include: leading a portfolio of activations from handoff to go-live, ensuring customers achieve 80%+ onboarded spend penetration and complete full platform implementation within 120 days; delivering fast, structured activations that drive early ROI and reinforce value realization; combining sales acumen with executional excellence to guide customers toward usage behaviors that maximize revenue and product impact; managing multiple activations in parallel with urgency and clarity; anticipating and removing blockers quickly to maintain momentum; and continuously improving Float's activation playbook, automation, and processes for scalable, repeatable customer activations.
You should think and operate like a seller, seeing activation as an extension of the sales process. You take full accountability for your book of business—customers live, spending, and thriving. You care deeply about delivering lasting value, move fast with intention, and constantly refine your approach. You collaborate cross-functionally to ensure every activation sets the stage for long-term customer success.
Required experience: 3–5 years in implementation, onboarding, customer success, or solutions within SaaS or fintech. Proven experience driving commercial or consumption-based activation metrics, not just process completion. Strong technical aptitude with integrations and platform adoption.
