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Salary: USD 121,500 - 191,000 / annual
Braze is seeking a Customer Account Executive for Strategic Enterprise accounts based in New York City. In this role, you will own a defined portfolio of existing customer relationships and drive expansion, renewal, and retention activities. You will serve as the primary account lead, working closely with cross-functional teams including Customer Success, Solutions Consulting, Services, and Product to maximize account growth and customer satisfaction.
Key responsibilities include:
- Managing all expansion and renewal activities for assigned accounts
- Developing commercial relationships and joint business vision to increase Braze platform utilization
- Creating comprehensive retention strategies with clear roadmaps of business value and growth opportunities
- Partnering with internal stakeholders to secure contract renewals and maintain unified account vision
- Closing account expansion deals including upsells, cross-sells, and new lines of business
- Educating internal executives on multi-threaded account alignment strategies
- Communicating customer feedback to the product team
- Documenting complex technology architecture knowledge and monitoring competitive threats
- Achieving quarterly upsell and renewal targets
- Conducting whitespace analysis and identifying growth opportunities through product usage analysis
- Establishing deep knowledge of accounts across all functional areas (onboarding, commercials, procurement, legal, organizational structure)
- Coordinating resources to drive feature adoption and product knowledge
Braze is a leading customer engagement platform that helps brands deliver personalized experiences at scale. The company uses composable AI (BrazeAI) to enable marketers to combine AI agents, models, and features for smarter customer engagement across channels, journey orchestration, and AI-powered decisioning.
REQUIREMENTS:
- 10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles
- 5+ years of experience closing and/or managing global relationships with large, complex strategic customers
- Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
- Ability to research accounts, develop points of view on technology value, and prioritize client needs to maximize revenue
- Proven success navigating large organizations and identifying decision makers for large SaaS investments
- Executive-level business acumen and ability to establish credibility as a trusted advisor at senior levels
- Proven ability to develop retention strategies in highly competitive environments
- Outstanding verbal, written, and presentation skills with experience presenting value propositions to executive teams
- Ability to handle high-demand clients and multiple competing priorities
- Prior experience with Salesforce.com CRM, Clari, or similar CRM tools
- Excellent organizational and time management skills
- Demonstrated drive, determination, creativity, and accountability
- Ability to quickly learn new cloud applications and tools
- Strong networking capabilities
- Up-to-date knowledge of digital trends in mobile, web, and email
- Willingness to travel to customer sites, marketing events, and company gatherings
- Prior startup technology experience is a plus
