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Salary: USD 121,500 - 191,000 / annual
Braze is seeking a Customer Account Executive for Strategic Enterprise accounts based in San Francisco. In this role, you will own a defined portfolio of existing customer relationships and drive expansion, renewal, and retention activities. You will serve as the primary account lead, working closely with cross-functional teams including Customer Success, Solutions Consulting, Services, and Product to maximize account growth and customer satisfaction.
Key responsibilities include:
- Managing all expansion and renewal activities for assigned accounts
- Developing commercial relationships and joint business vision to increase Braze platform utilization
- Creating comprehensive retention strategies with clear roadmaps of joint business value
- Partnering with internal teams to secure contract renewals and maintain unified account vision
- Closing account expansion deals including upsells, cross-sells, and new lines of business
- Educating and activating internal executive stakeholders for multi-threaded account alignment
- Communicating customer feedback to the product team
- Documenting complex technology architecture knowledge and competitive landscape awareness
- Achieving quarterly upsell and renewal targets
- Conducting whitespace analysis and identifying growth opportunities
- Developing deep product knowledge of Braze and ecosystem offerings
- Establishing comprehensive account knowledge across onboarding, success, commercials, procurement, legal, and organizational structure
- Coordinating resources to drive feature adoption and customer success
Braze is the leading customer engagement platform enabling brands to deliver personalized, AI-powered customer experiences across channels. The company is headquartered in New York with global offices and has been recognized as a leader in marketing technology by industry analysts, a 2025 Fortune Best Workplace in Technology, and a Great Place to Work.
REQUIREMENTS:
- 10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles
- 5+ years of experience closing and/or managing global relationships with large, complex strategic customers
- Background in Enterprise SaaS sales for Mobile and/or Marketing Technology
- Ability to research accounts, develop points of view on technology value, and prioritize client needs to maximize revenue
- Proven success navigating large organizations and identifying decision makers for major SaaS investments
- Executive-level business acumen and ability to establish credibility as trusted advisor at C-suite levels
- Proven ability to develop retention strategies in highly competitive environments
- Outstanding verbal, written, and presentation skills with experience presenting to executive teams
- Ability to handle high-demand clients and multiple competing priorities
- Prior experience with Salesforce.com CRM, Clari, or similar CRM platforms
- Excellent organizational and time management skills
- Demonstrated drive, determination, creativity, and accountability
- Ability to quickly learn new cloud applications and tools
- Strong networking abilities and up-to-date knowledge of digital trends (mobile, web, email)
- Willingness to travel to customer sites, marketing events, and company gatherings
- Prior startup technology experience is a plus
